Your company sends a notice headed システムメンテナンスのお知らせ, but the date, affected services and required action are buried in Japanese. First check 実施日時 (when), 対象システム (what stops) and ご対応のお願い (what you need to do). Save work before the start time, then check whether the service is available after the announced window.
Words to find in a maintenance notice
| Japanese | Reading | Meaning in the notice |
|---|---|---|
| システムメンテナンス | shisutemu mentenansu | Scheduled system maintenance |
| 実施日時 | jisshi nichiji | Date and time of the work |
| 対象システム | taishō shisutemu | Systems affected |
| 停止時間 | teishi jikan | Period of unavailability |
| 利用停止／一時停止 | riyō teishi / ichiji teishi | Unavailable / temporarily stopped |
| 一部機能 | ichibu kinō | Some features, rather than the whole system |
| ご対応のお願い | go-taiō no onegai | Action requested from users |
| 作業終了後 | sagyō shūryō-go | After the maintenance work ends |
| 前後する場合があります | zengo suru baai ga arimasu | The timing may change |
| 問い合わせ先 | toiawase-saki | Contact for questions |
Read the time before changing your plans
Look for a date, a start and end time, and whether the notice says 予定 (planned). For example, 10月2日（金）20:00～23:00（予定） means a planned window on October 2 from 8 to 11 p.m. The date and weekday here are only an illustration; check the actual notice. 終了次第 means “as soon as the work finishes,” so the stated end time may be an estimate. If a deadline falls near the window, submit early or ask the owner how to proceed.
Next, read 対象システム and 影響範囲 (scope of impact). A notice may affect only a timekeeping tool, an expense form, or a shared file service. 一部機能が利用できません means some features will be unavailable; it does not tell you which ones unless the notice names them. Check any linked detail or ask the listed contact.
What to do before, during and after
- Before: Save and submit work that depends on the named system. Note any submission deadline and follow the specific instructions in ご対応のお願い. If the notice asks you to log out, do so at the stated time.
- During: Avoid repeated submissions when a screen freezes or a confirmation does not appear. Record what you tried and the time, then use the company’s stated alternative process if there is one.
- After: Refresh or sign in again only as directed, and confirm that an important submission actually went through. If the system still fails, contact the help desk with the system name, time, screen or error message, and what you already tried. See our guide to Japanese IT help desk forms and ticket status.
Short messages you can send
- メンテナンス中、勤怠システムは利用できますか。
Mentenansu-chū, kintai shisutemu wa riyō dekimasu ka.
Can we use the timekeeping system during maintenance? - 停止時間と提出期限が重なっています。提出方法を教えてください。
Teishi jikan to teishutsu kigen ga kasanatte imasu. Teishutsu hōhō o oshiete kudasai.
The outage window overlaps with the submission deadline. Please tell me how to submit. - 作業終了後もログインできません。確認をお願いします。
Sagyō shūryō-go mo roguin dekimasen. Kakunin o onegai shimasu.
I still cannot log in after maintenance. Could you check?
Details that vary by workplace
A maintenance notice is a plan, not a guarantee that service will return at the exact minute shown. Some companies announce completion separately; others update the original notice. A system might be viewable while editing or submissions are paused. Follow the instructions for your workplace and tool, and do not assume a saved draft was submitted. For routine task requests arriving through chat, our guide to ご確認 and ご対応 in workplace chat helps you identify the requested action and deadline.
