Your work account stops opening and the internal portal sends you to 情報システム部への問い合わせ (jōhō shisutemu-bu e no toiawase). Report what failed, when it started, what you were trying to do, and how it affects your work. Use the company’s designated help desk channel. Never include your password or a one-time code in the form.
Labels on a help desk form
| Japanese | Reading | Meaning / what to enter |
|---|---|---|
| 情報システム部・情シス | じょうほうシステムぶ・じょうシス (jōhō shisutemu-bu / jōshisu) | Information systems or internal IT team |
| 問い合わせ・依頼内容 | といあわせ・いらいないよう (toiawase / irai naiyō) | Question or description of the request |
| 対象システム・端末 | たいしょうシステム・たんまつ (taishō shisutemu / tanmatsu) | Affected system or device |
| 発生日時 | はっせいにちじ (hassei nichiji) | When the problem happened |
| 再現手順 | さいげんてじゅん (saigen tejun) | Steps that reproduce the problem |
| エラー表示・スクリーンショット | エラーひょうじ・スクリーンショット (erā hyōji / sukurīnshotto) | Error message / screenshot; check what sensitive data it shows |
| 業務への影響 | ぎょうむへのえいきょう (gyōmu e no eikyō) | Impact on your work |
| 受付番号・チケット番号 | うけつけばんごう・チケットばんごう (uketsuke bangō / chiketto bangō) | Reference number for follow-up |
| 受付済み・対応中 | うけつけずみ・たいおうちゅう (uketsuke-zumi / taiō-chū) | Received / being handled |
| 回答待ち・解決済み・完了 | かいとうまち・かいけつずみ・かんりょう (kaitō-machi / kaiketsu-zumi / kanryō) | Waiting for an answer / resolved / completed; check whose answer is needed |
Send one useful report
- Choose the correct channel. Your company may use a portal, email, phone or a local IT contact. For a security alert or urgent system outage, follow its emergency procedure rather than relying only on a routine ticket.
- Describe the action and result. “I selected the sign-in button at 9:10 a.m.; the error screen appeared before the verification step” is more useful than “the system is broken.” Copy the error wording accurately if the approved form permits it.
- State the impact and deadline. Say whether only you are affected, whether you can use another approved route, and when a work task is due. Do not mark every inconvenience as urgent.
- Attach only safe evidence. Check a screenshot for customer data, personal information, hidden tabs, account details and codes before uploading it. Use the company’s approved transfer method; ask IT how to share sensitive evidence if needed.
- Keep the ticket number and follow up in the same thread. If the status says 回答待ち, read the request for information. If it says 解決済み but the issue persists, describe the new result and ask how to reopen or submit a linked ticket. Status names and buttons differ by system.
A short report you can adapt
「本日9時ごろから、社内システムにログインできません。ログインボタンを押すとエラー画面が表示されます。午後の資料提出に影響するため、確認をお願いします。必要な情報があればお知らせください。」
Honjitsu kuji-goro kara, shanai shisutemu ni roguin dekimasen. Roguin botan o osu to erā gamen ga hyōji saremasu. Gogo no shiryō teishutsu ni eikyō suru tame, kakunin o onegai shimasu. Hitsuyō na jōhō ga areba oshirase kudasai.
“I have been unable to sign in to the internal system since around 9 a.m. today. An error screen appears after I select sign in. This affects an afternoon document deadline, so please check it. Let me know what other information you need.”
To follow up: 「受付番号123の件について、追加情報を共有します。別のブラウザーでも同じ画面が表示されました。」
Uketsuke bangō hyaku-nijū-san no ken ni tsuite, tsuika jōhō o kyōyū shimasu. Betsu no burauzā demo onaji gamen ga hyōji saremashita.
“I am sharing additional information for ticket 123. The same screen appeared in another browser.” This is an example number; use your actual ticket number and only describe steps you really took.
Do not guess at a fix
A label such as アカウントロック (“account locked”) tells you the observed status, not necessarily its cause. Follow IT’s instructions for reset, verification and device handling. Do not share credentials, bypass company security controls or reset a company device on your own assumption. If you are returning the device during a transfer or departure, use the separate company equipment return guide. For a simple request from a colleague rather than an IT incident, the workplace chat request guide shows how to clarify the action and deadline.
